Terms & Conditions
USE OF SITE
The use of the Website, which is owned by HIDEMAN PTE LTD, (www.hideman.sg) company with office at 730 WOODLANDS CIRCLE, #02-21, SINGAPORE-730730, is subject to the following terms and conditions (“Terms”). www.hideman.sg may revise these terms at its sole discretion by updating this section, with the revised terms taking effect for all users as of the date stated on the section.
The contents included in the Website may contain technical inaccuracies or typographical errors. www.hideman.sg assumes no liability for the accuracy and/or fitness for particular purposes of any information and elements contained in the Website. By furnishing the information and elements contained in the Website, www.hideman.sg grants no licenses to any copyrights, trademark rights or any other intellectual property rights on the information and elements contained in the Website.Hideman will not be liable to any party for any direct, indirect, special or other consequential damages for any use of the site or any other hyper-linked websites, including, without limitation, damages such as loss of profits or sales, interruption of business or professional activity, the loss of programs or other data, of whatever nature, on the user's information processing system even if hideman is made expressly aware of the possibility of such damages.
This Website is operated by HIDEMAN PTE LTD, uen number SG201809826G and Registered Office:730 WOODLANDS CIRCLE,#02-21,SINGAPORE(730730). The use of the following terms; “Us”,“We”,“Our” refers to HIDEMAN PTE LTD. The terms “You”, “Your” and “You’re” are references to users of this website and customers of the www.hideman.sg
1.1 Use of this Site confirms your agreement to both General Terms and Conditions as well as Terms and Conditions of Sale applicable to this online shop.
1.2 We reserve the right to change these Terms and Conditions at any time and continued use of this website will be construed as your acceptance of any new terms. If these terms and conditions are changed in any way the date at which they were last updated will be featured at the bottom of this page. The version published on the Site is the version currently in force. Hideman invites you to periodically read the Terms and Conditions to ensure you are fully informed of any relevant and applicable changes.
1.3 By using this website you agree that it is for your own non-commercial use and that whilst a visitor to this site you will not use it to infringe, restrict or abuse the rights of others, or distribute material of an illegal nature including but not restricted to obscene, defamatory, racist, xenophobic, homophobic or other discriminatory or derogatory material or material which by its nature is spam or designed for the promotion of another organisation.
1.4 You also undertake that you will not gain or attempt to gain access to our information technology systems to distribute any form of malicious software designed to affect our own information technology systems or that of any other website user. Whilst we have taken the necessary precautions to protect Hideman from malicious software, we cannot be held responsible should a third party implement any form of malicious software on the website and the resulting effects this may have on our users. We reserve the right to withdraw access to the website at our discretion if we feel an individual is in breach of our terms and conditions. As well as report to the police where necessary, the details of any user who may be criminally liable under the Computer Misuse.
1.5 We reserve the right to change or remove any part of this website or the entire website itself at any time without notice. We also reserve the right to make the website unavailable in whole or part at our discretion without notice.
1.6 We reserve the right to refuse access to the website, amend and remove content and cancel orders at no cost to you.
You agree through use of this website to indemnify, defend and hold harmless Hideman,its employees, directors, agents, partners, licensees and any affiliated party from any liability through your own breach of these terms and conditions or illegal action in relation to the use of this website.
If we do not to take legal action whether it be criminal or civil against any party for breach of these terms and conditions, this does not affect our right to do so in future against the same or different parties, whether it be for breaches of a similar or differing nature.
4. YOUR ACCOUNT
www.hideman.sg operates both guest login and user account options. This means that when you purchase goods from us you can choose to do so by either creating a permanent user account or not.
5. GOODS – GUARANTEE
All goods offered for sale on this website are Hideman merchandise, therefore we guarantee the authenticity of the Goods purchased on this Website. We aim to ensure all goods are represented fairly and accurately. As such we are unable to take responsibility for any technical issues customers may have that cause an item to appear differently than it actually is.
All prices on our website are in Singapore dollar (SGD) unless otherwise stated. All charges will be made in Singapore dollar (SGD) and where applicable this will then be converted to your local currency at the exchange rate applied by your card provider. We reserve the right to change, amend or alter the price of goods on this website at any time without notice. All prices displayed on the website are at the rate applicable at the time of purchase. Please note that the final order cost is inclusive of any local import duties or taxes applicable to countries outside the Singapore.
On some times there may be discount sale offers on goods available for sale. We reserve the right to extend, change or withdraw any such discount offer at any time without prior notice.
8. TAX REFUNDS
We are not able to under take tax refunds.
9. CARD PAYMENT
The Hideman Online store accepts payment by all major credit/debit cards Visa, MasterCard and Amex.
10. CARD PAYMENT PROCESSING
All card payments will be processed by our partner Eway. We will only take payment from your account once we have despatched your order in part or full and only for the value of the goods despatched. For Custom Order goods, on confirmation of your order, the full value of the order will be taken on your credit/debit card.
We aim to deliver by the quickest time possible and delivery timings will be provided for your destination at checkout. Please note that in certain circumstances beyond our control may prevent our couriers from delivering within a guaranteed time period.
12. ORDER TRACKING
Once an item has been despatched by us you can track the delivery via the courier website using the link provided in your despatch confirmation email
13. REFUND PROCESS
Refunds will be processed by us within 14 days of our receipt of the returned goods and refunds will be made to the same payment card used to pay. However make sure with your payment bank how long they take to process the refund as this is out of our control.
14. RETURNS POLICY
A request to return merchandise should be made before returning . Once the return request is approved, you (the customer) will be given a Return Approval Number, which you need to return your merchandise. Please note: all returned merchandise should reach us at our warehouse within 14 days of the date the Return Approval Number is granted.
All returned merchandise should retain its original packaging and We do not accept worn, used, altered or damaged merchandise.
You have toretain the original commercial invoice that you received with your order, please contact customer care to arrange the return.
15. RETURN OF FAULTY ITEMS
If item received by you turns to be faulty you can get a full refund. Please return all goods back with the appropriate documentation.
16. NON RETURN
Customised and made to order goods are not returnable.
17. LOST RETURNS INFORMATION
If the returns documentation missing, please contact our customer care team with all the details you have. Please note all deliveries, returns and customer queries are managed by our logistics partner Please only return goods using the procedure mentioned above. Returns cannot be accepted at any other address associated with Hideman or any of the Brands associated with the event or that are offered for sale on this website.
We guarantee that goods sold on this website will be as described by us for the purpose described without faulty design or manufacture.
19. FAULTY GOODS POLICY
If by any reasons an item purchased from us have a fault then we will refund the item at no cost.
20. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale are governed by Singapore law.Any dispute related to the validity, interpretation and/or execution of these General Terms and Condition of Sale shall be subject to the exclusive jurisdiction of the Court of singapore.